Customers may be the lifeblood of retail banking, but to many institutions they remain somewhat inscrutable. Traditional measures of customer attitudes can yield confusing results, with 7% more bank customers citing a “positive customer experience” over last year. But 9% of customers are likely to leave their banks in the next six months [...]
Today, 9716 documents
in our database
in our database
 |
World Retail Banking Report 2012Comments are closed. |
|
|
|
||