Customers may be the lifeblood of retail banking, but to many institutions they remain somewhat inscrutable. Traditional measures of customer attitudes can yield confusing results, with 7% more bank customers citing a “positive customer experience” over last year. But 9% of customers are likely to leave their banks in the next six months [...]
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Posted on May 3rd, 2012
Posted on April 2nd, 2012
The second annual Financial Services World Quality Report presents a unique look at the maturity level of testing organizations within financial services institutions across the globe. The Financial Services World Quality Report 2012 builds on research from the World Quality Report 2011/12 from Capgemini, Hewlett-Packard and Sogeti. The report reveals that the [...] Posted on March 1st, 2012
The fifth edition of the World Insurance Report from Capgemini and Efma looks at how insurers are focusing their efforts on operational efficiency and effectiveness to protect and grow margins, even when demand is slow to increase. The report offers insights into how leading insurers are refocusing efforts to reduce both cost per [...] Posted on October 20th, 2011
The aim of this BPM survey in the Swiss banking sector was to provide a snapshot of the current BPM activities in a cross-section of financial institutions within the Swiss market, as well as to provide an outlook for the BPM market in the coming years. Source: Capgemini Posted on October 19th, 2011
Built on the global World Wealth Report, the Asia-Pacific Wealth Report provides HNWI market sizing with a review of economic drivers, HNWI investing behaviors and asset allocation trends in the Asia-Pacific region. The 2011 Asia-Pacific Wealth Report from Merrill Lynch Global Wealth Management and Capgemini looks at the behavior of HNWIs and the [...] 3 pages
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