The fifth edition of the World Insurance Report from Capgemini and Efma looks at how insurers are focusing their efforts on operational efficiency and effectiveness to protect and grow margins, even when demand is slow to increase. The report offers insights into how leading insurers are refocusing efforts to reduce both cost per [...]
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Posted on March 1st, 2012
Posted on May 16th, 2011
While Majority of Banking Customers Satisfied with their Retail Banks, a Renewed Focus Still Needed on Customer Experience, According to 2011 World Retail Banking Report Despite low levels of confidence in the banking industry, the majority (59 percent) of customers are satisfied with their banks, according to the eighth annual World Retail [...] Posted on January 19th, 2011
Having lost investment income during the financial crisis and faced with changing customer preferences and regulatory environments, insurance companies around the world are re-focusing on operational efficiencies and business agility1, according to the Capgemini and Efma 2011 World Insurance Report. The 2011 World Insurance Report explores ways insurers can dissect their business [...] 1 pages
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